Our Commitment to Accredited, Value-Driven Certification At ISONIKE, we are committed to providing impartial, reliable, and internationally recognised certification services. Our goal is to help organisations enhance performance, comply with applicable standards, and create long-term sustainable value.
Essentially, this Certification Policy serves as the binding contract between ISONIKE and the client for all conformity assessment and certification services.
Policy on Quality and Information Security
Excellence and Protection at the Core of Our Services We uphold a dual commitment: to maintain the premier levels of quality in our service delivery, and to safeguard the integrity, confidentiality, and availability of all information we handle—both for our own operations and those of our clients.
Independence, Objectivity, and Trust Our decisions are based solely on objective criteria and verifiable evidence. We strictly manage any potential risks regarding conflict of interest, ensuring that impartiality remains the absolute foundation of our operations.
Use of Certification and Accreditation Logos Policy
Proper Representation, Global Recognition We provide clear guidelines for the appropriate and ethical use of our certification marks and accreditation logos. This ensures transparency, brand integrity, and full compliance with international standards.
Accountability and Ethical Conduct Across All Activities We recognise our responsibility not only to our clients, but also to society, our partners, and the environment. Our actions are guided by integrity, professionalism, and long-term ethical thinking.
Information Request, Complaints, and Appeals Policy
Your Voice Matters– And We Listen We value client feedback as a vital opportunity to improve. We maintain clear and accessible procedures for handling information requests, complaints, and appeals, ensuring fairness, timeliness, and transparency in every case.
Privacy and Personal Data Policy
Respecting Your Privacy, Protecting Your Data ISONIKE is fully aligned with GDPR and international privacy standards. We treat personal data with the utmost respect, safeguarding it through strict policies and secure technical practices.
Policy on Audit Expenses, Travelling, and Accommodation
Transparency and Fairness is the fundamental pillar in our Cost Structure. We maintain clear guidelines for the reimbursement and handling of travel and accommodation expenses related to audit activities. We are committed to ensuring that our pricing remains fair, transparent, and cost-effective for all clients.