Policies

Certification Policies

  • Certification Policy Our Commitment to Accredited, Value-Driven Certification. At ISONIKE, we are committed to providing impartial, reliable, and internationally recognized certification services that help organizations enhance performance, comply with applicable standards, and create long-term value.
  • Policy on Quality and Security Excellence and Protection at the Core of Our Services .We uphold a dual commitment to the highest levels of quality in our services and to the integrity, confidentiality, and availability of the information we handle—both for ourselves and for our clients.
  • Policy on Impartiality Independence, Objectivity, and Trust. Our decisions are based solely on objective criteria and verifiable evidence. We strictly manage any risks of conflict of interest, ensuring that impartiality remains at the heart of our operations.
  • Use of Certification and Accreditation Logos Policy Proper Representation, Global Recognition. We provide clear guidelines for the appropriate and ethical use of our certification marks and accreditation logos, ensuring transparency and compliance with international standards.
  • Responsibility Policy Accountability and Ethical Conduct Across All Activities. We recognize our responsibility not only to our clients, but also to society, our partners, and the environment. Our actions are guided by integrity, professionalism, and long-term thinking.
  • Information Request, Complains And Appeals Policy Your Voice Matters – And We Listen. We value client feedback as an opportunity to improve. We have clear and accessible procedures for handling information requests, complaints, and appeals, ensuring fairness, timeliness, and transparency in every case
  • Privacy and Personal Data Policy Respecting Your Privacy, Protecting Your Data. ISONIKE is fully aligned with GDPR and international privacy standards. We treat personal data with the utmost respect, safeguarding it through strict policies and secure practices.
  • Policy on Audit Expenses, Travelling and Accomodation. Transparency and Fairness in Cost Structure. We maintain clear guidelines for the reimbursement and handling of travel and accommodation expenses related to audit activities, ensuring that our pricing remains fair, transparent, and cost-effective for all clients.